Forward Elevation is a trading name of Forward Elevation Limited; company registration no. 12910677.

V.A.T. No. 393 6890 42.

EORI No. GB362521221000.

Registered Address:-

The Mill Building,

31-35 Chatsworth Road,

Worthing.

BN11 1LY


Forward Elevation

Service prices displayed in the 'Client Login' section may be subject to change and are subject to a preliminary inspection of Lift machinery.

All information advertised on this site with regards to IMEM Lifts; remains property of IMEM Lifts.

Written consent has been ascertained in order to advertise said products.

General Terms of Service.

  1. Forward Elevation Limited does not accept any liability for any 'cause' by external links within our website.
  2. The accuracy of third party translation services should not be relied upon unless independently verified as correct.
  3. Any views or opinions expressed on this site may not directly reflect that of Forward Elevation Limited but may be expressions of the author only.
  4. Although we try to keep up to date and accurate information on this website, products and services advertised may only be true when written. Should you require a specific product or service please check information is up to date.
  5. Any property supplied and installed by Forward Elevation remains property of Forward Elevation until the final balance of the invoices have been brought forward. Should removal of property be required due to non payment, presumed consent to enter any site to ascertain goods remains true until the point that the balance has been settled. 
  6. Interest is charged at 8% plus the Bank Of England base rate for business to business transactions should goods and service invoices become overdue or unpaid.
  7. Forward Elevation works in association with other leading companies and under certain circumstances may decline to quote works .   
  8. We reserve the right to isolate and lock out any Lift within our service contracts that may have defects hazardous to health until repairs are carried out, this is inclusive of but not limited to; damaged/worn/frayed ropes, parting doors, alignment issues, electrical faults, machine faults, brake faults, missing guarding, missing shaft screens, overheating of parts and Lift stopping out of level.
  9. We reserve the right to change and modify details within our advertising and website at any time.
  10. Our one year maintenance contract for new installations is for supply and installation only.
  11. Information advertised on our website is specific to supply and installation only and may not be accurate to subcontract work carried out.
  12. All information displayed upon this website and any other material associated to that of the Company Forward Elevation including; photos, videos and content remains intellectual property rights of Forward Elevation until express consent is achieved to use the items for any other purpose.
  13. Where multiple business contracts are in place; the terms and conditions laid out below supersede that of the other.
  14. An 'agent' of the firm is the only person authorised to enter the firm into a contract. An 'agent' of the firm is defined as anyone holding the title of Director or who has written authorisation to enter into contract on behalf of the firm. Any contract outside of this scope will be considered void.   

FORWARD ELEVATION LIMITED FULL TERMS AND CONDITIONS

BACKGROUND:

These Terms and Conditions shall apply to the provision of any works or services provided by FORWARD ELEVATION LIMITED  of The Mill Building, Chatsworth Road, Worthing, BN11 1LY (“FORWARD ELEVATION LIMITED”) to clients that require the services of FORWARD ELEVATION LIMITED.

  1. Definitions and Interpretation

1.1          In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Agreement”

Means the contract into which the Parties will enter on the Client’s acceptance of the Quotation and of these Terms and Conditions which shall incorporate, and be subject to, these Terms and Conditions;

“Agreed Date”

Means the date on which the provision of the Services will commence as agreed by the Parties as evidenced in the Agreement;

“Agreed Times”

Means the times which the Parties shall agree upon during which FORWARD ELEVATION LIMITED shall have access to the Property to render the Services as evidenced in the Agreement;

“Business Days”

Means, any day (other than Saturday or Sunday) on which ordinary banks are open for their full range of normal business in England;

“Confidential Information”

Means, in relation to either Party, information which is disclosed to that Party by the other Party pursuant to or in connection with the Agreement (whether orally or in writing or any other medium, and whether or not the information is expressly stated to be confidential or marked as such);

“Client”

Means the individual or business that requires the Services subject to these Terms and Conditions and the Agreement;

“Fees”

 

“Final Fee”

Means the fees as set out in the Agreement;

Means the total of all sums payable which shall be shown on the invoice issued in accordance with Clause 4 of these Terms and Conditions.

“Job”

Means the complete rendering of the Services;

“Order”

Means the Client’s initial request to acquire the Services from FORWARD ELEVATION LIMITED as set out in Clause 2 of these Terms and Conditions;

“Property”

Means the Client’s property or premises, as detailed in the Order and the Agreement, at which the Services are to be rendered;

“Quotation”

Means a quotation detailing proposed fees and services supplied to the Client in accordance with Clause 2 of these Terms and Conditions and as may be set out in the Agreement;

“Quoted Fee”

Means the Fee which will be quoted to the Client following the Order which may vary according to the actual work undertaken as set out in Clause 4 of these Terms and Conditions;

“Services”

Means the building services provided by FORWARD ELEVATION LIMITED as detailed in Clause 5 of these Terms and Conditions;

“Visit”

Means any occasion, scheduled or otherwise, on which FORWARD ELEVATION LIMITED shall visit the Property to render the Services;

“Work Area”

Means the part of the Property within which the Services are to be rendered.

1.2          Unless the context otherwise requires, each reference in these Terms and Conditions to:

1.2.1     “writing”, and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means;

1.2.2     A statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;

1.2.3     “These Terms and Conditions” is a reference to these Terms and Conditions and each of the Schedules as amended or supplemented at the relevant time;

1.2.4     A Schedule is a schedule to these Terms and Conditions;

1.2.5     A Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule; and

1.2.6     A “Party” or the “Parties” refer to the parties to the Agreement.

1.3          The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

1.4          Words imparting the singular number shall include the plural and vice versa.

1.5          References to any gender shall include any other gender.

1.6          References to persons shall include corporations.

  1. Orders

2.1          When placing an Order the Client shall set out, in detail, the Services required.  Details required shall be set out in the Order.

  1. Deposit

3.1          At the time of accepting the Quotation or not more than 7 days thereafter the Client shall be required to pay a Deposit to FORWARD ELEVATION LIMITED.  The Deposit shall be as set out in the Quotation and/or the Agreement.  Orders shall not be deemed confirmed until the Deposit is paid in full.

3.2          Subject to the provisions of Clause 9 the Deposit shall be non-refundable.

  1. Fees and Payment

4.1          The Quoted Fee and the Fees shall include the price payable for the Services and for the estimated sundry parts and other products required to render the Services and is further evidenced in the Agreement.

4.2          FORWARD ELEVATION LIMITED shall use all reasonable endeavors to use only the sundry parts and other products required (and quantities thereof) set out in the Quotation and the Agreement; however if additional sundry parts and other products are required, the Final Fee shall be adjusted to reflect this.  Any such increases shall be kept to a minimum.

4.3          In the event that the prices of materials or other products are required or services, wages or taxes increase during the period between the Client’s acceptance of the Quotation and the commencement of the Services, FORWARD ELEVATION LIMITED shall inform the Client of such increase and of any difference in the Final Fee. Quotes will only be valid for acceptance within thirty days.

4.4          FORWARD ELEVATION LIMITED shall invoice the Client when the provision of the Services is complete or after set days or milestones as set out in the Agreement.

4.5          All Fees are subject to VAT.

4.6          All invoices must be paid within 30 days of receipt by the Client.

4.7          Any sums which remain unpaid following the expiry of the time period set out in sub-clause 4.5 shall incur interest on a daily basis at 8% above the base rate of the Bank of England obtaining at the time.

  1. Services

5.1          Prior to the start of the Job FORWARD ELEVATION LIMITED shall carry out a full inspection of the Property in order to ensure that the agreed Services are appropriate for the Property, practical and can be rendered safely.

5.2          The Services shall be rendered in accordance with the specification set out in the accepted Quotation and in the Agreement (as may be amended by mutual agreement from time to time).

5.3          FORWARD ELEVATION LIMITED may provide sketches, plans, diagrams or similar documents in advance of the Job.  Any such material is intended for illustrative purposes only and is not intended to provide an exact specification of the Job nor to guarantee specific results.

5.4          FORWARD ELEVATION LIMITED shall ensure that the Services are rendered with reasonable care and skill and to a reasonable standard which is commensurate with best trade practice.

5.5          FORWARD ELEVATION LIMITED shall ensure that all products, parts, materials and other goods used in rendering the Services are in compliance with any relevant standards and are free of defects at the time of use.

5.6          FORWARD ELEVATION LIMITED shall ensure that it complies with any and all relevant codes of practice.

5.7          Time shall not be of the essence in the rendering of the Services under these Terms and Conditions or under the Agreement.

  1. Defects

6.1          Under no circumstances will FORWARD ELEVATION LIMITED be responsible for any defects which result from the work of third party Contractors over which they has no control.

6.2          Prior to the completion of the Job FORWARD ELEVATION LIMITED and the Client will work together to produce a snag list identifying any faults or defects in FORWARD ELEVATION LIMITED’s work which will require rectification prior to completion.

6.3          The Client shall notify FORWARD ELEVATION LIMITED of any defects within 7 days of completion of the Services.

  1. Client’s Obligations

7.1          If any consents, licenses or other permissions are needed from any third parties such as landlords, planning authorities, local authorities or similar, it shall be the Client’s responsibility to obtain the same in advance of the commencement of the Services.

7.2          If any party wall agreements are required in order for the Services to be rendered, it shall be the Client’s responsibility to enter into those agreements prior to the start of the Job.

7.3          The Client shall ensure that FORWARD ELEVATION LIMITED can access the Property at the Agreed Times to render the Services.

7.4          The Client shall have the option of giving FORWARD ELEVATION LIMITED a set of keys to the Property or being present at the Agreed Times to give FORWARD ELEVATION LIMITED access.  FORWARD ELEVATION LIMITED warrants that all keys shall be kept safely and securely.

7.5          The Client shall ensure that FORWARD ELEVATION LIMITED has access to electrical outlets and a supply of hot and cold running water.

7.6          The Client shall ensure that the Work Area is kept clear of furniture, fixtures and fittings and out of use for the duration of the Job unless otherwise directed by FORWARD ELEVATION LIMITED.

7.7          If the Client does access the Work Area at any time during the course of the Job they must observe all relevant health and safety rules and must comply with any additional instructions given to them by FORWARD ELEVATION LIMITED.

7.8          The Client must give FORWARD ELEVATION LIMITED at least 48 hours’ notice if FORWARD ELEVATION LIMITED will be unable to provide the Services on a particular day or at a particular time.  FORWARD ELEVATION LIMITED will not invoice for cancelled Visits provided such notice is given.  If less than 48 hours’ notice is given FORWARD ELEVATION LIMITED shall invoice the Client at its normal rate.

7.9          Unless redecoration following completion of building work forms an agreed part of the Services, any such work (or the making of arrangements therefor) shall be the Client’s responsibility.

7.10         It is the responsibility of the client to ensure that the structure or intended structure of the lift shaft is free from obstacles and services that could be running through the lift shaft. The client is also responsible for ensuring any such shaft has the intended structural loading for new installations and that shafts are in accordance with the intended General Arrangement drawings.

  1. Cancellation

8.1          The Client may cancel or reschedule the Job at any time before the Agreed Date.  The following shall apply to cancellation or rescheduling:

8.1.1     If the Client reschedules the Job less than 15 days before the Agreed Date FORWARD ELEVATION LIMITED shall retain all sums paid and any outstanding sums shall become immediately payable.  No refund shall be issued and no sums paid will count toward the fees and Deposit payable on the rescheduled Job.

8.1.2.   Payments for parts are considered non refundable.

8.2          FORWARD ELEVATION LIMITED may cancel the Job at any time before the Agreed Date and shall refund all sums paid, including the Deposit.

  1. Liability, Indemnity and Insurance

9.1          FORWARD ELEVATION LIMITED shall ensure that it has in place at all times suitable and valid insurance which shall include public liability insurance.

9.2          FORWARD ELEVATION LIMITED’s total liability for any loss or damage caused as a result of its negligence or breach of these Terms and Conditions or of the Agreement shall be limited to the Total Fees for the Services as set out in the Agreement

9.3          FORWARD ELEVATION LIMITED is not liable for any loss or damage suffered by the Client which results from the Client’s failure to follow any instructions given by FORWARD ELEVATION LIMITED.

9.4          Nothing in these Terms and Conditions shall limit or exclude FORWARD ELEVATION LIMITED’s liability for death or personal injury.

9.5          FORWARD ELEVATION LIMITED shall indemnify the Client against any direct and reasonable costs, liability, damages, loss, claims or proceedings arising out of FORWARD ELEVATION LIMITED’s rendering of the Services or any breach of these Terms and Conditions but shall not include any indirect or consequential losses.

9.6          The Client shall indemnify FORWARD ELEVATION LIMITED against any costs, liability, damages, loss, claims or proceedings arising out of the Client’s failure to meet any of its obligations or any other breach of these Terms and Conditions.

9.7          In relation to subcontracting parties, unless it is otherwise agreed, the main supplier has the responsibility to carry out the survey correctly and shall ensure that the site is ready prior to start date. This is inclusive of; correct shaft dimensions being taken, lift shafts being plumb +/- 10mm, necessary power supply being adequately installed, materials ready to be installed on site.

  1. Guarantee

There shall be no presumption of any guarantee unless provided in writing and signed by an authorised officer of FORWARD ELEVATION LIMITED.

  1. Data Protection

FORWARD ELEVATION LIMITED will not share the Client’s personal data with any third parties for any reasons without the prior consent of the Client unless it is necessary for the specifics of the project.  Such data will only be collected, processed and held in accordance with FORWARD ELEVATION LIMITED’s rights and obligations arising under the provisions and principles of the Data Protection Act 1998.

  1. Confidentiality

12.1       Except as provided by sub-Clause 12.2 or as authorised in  writing by the other Party, each Party shall, at all times during the continuance of the Agreement and after its termination:

12.1.1   Keep confidential all Confidential Information;

12.1.2   Not disclose any Confidential Information to any other party;

12.1.3   Not use any Confidential Information for any purpose other than as contemplated by and subject to the terms of the Agreement;

12.1.4   Not make any copies of, record in any way or part with possession of any Confidential Information; and

12.1.5   Ensure that none of its directors, officers, employees, agents, sub-contractors or advisers does any act which, if done by that Party, would be a breach of the provisions of sub-Clauses 12.1.1 to 12.1.4 above.

12.2       Either Party may:

12.2.1   Disclose any Confidential Information to:

12.2.1.1  Any sub-contractor or supplier of that Party;

12.2.1.2  Any governmental or other authority or regulatory body; or

12.2.1.3  Any employee or officer of that Party or of any of the aforementioned persons, parties or bodies;

To such extent only as is necessary for the purposes contemplated by the Agreement (including, but not limited to, the provision of the Services), or as required by law.  In each case that Party shall first inform the person, party or body in question that the Confidential Information is confidential and (except where the disclosure is to any such body under sub-Clause 12.2.1.2 or any employee or officer of any such body) obtaining and submitting to the other Party a written confidentiality undertaking from the party in question. Such undertaking should be as nearly as practicable in the terms of this Clause 12, to keep the Confidential Information confidential and to use it only for the purposes for which the disclosure is made; and

12.2.2   Use any Confidential Information for any purpose, or disclose it to any other person, to the extent only that it is at the date of the Agreement, or at any time after that date becomes, public knowledge through no fault of that Party. In making such use or disclosure, that Party must not disclose any part of the Confidential Information which is not public knowledge.

12.3       The provisions of this Clause 12 shall continue in force in accordance with their terms, notwithstanding the termination of the Agreement for any reason.

  1. Force Majeure

13.1       No Party to the Agreement will be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party.  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.

13.2       In the event that a Party to the Agreement cannot perform their obligations thereunder as a result of force majeure for a continuous period of 60 days, the other Party may at its discretion terminate the Agreement by written notice at the end of that period.  In the event of such termination, the Parties shall agree upon a fair and reasonable payment for all Services completed up to the date of termination.  Such payment shall take into account any prior contractual commitments entered into in reliance on the performance of the Agreement.

  1. Termination

14.1       FORWARD ELEVATION LIMITED may immediately terminate the Agreement by giving written notice to the Client if:

14.1.1   Any sum owing to FORWARD ELEVATION LIMITED by the Client, its licensees, contractors or representatives under any of the provisions of the Agreement is not paid within 30 days of the due date for payment;

14.1.2   The Client commits any other breach of any of the provisions of the Agreement and/or these Terms & Conditions and, if the breach is capable of remedy, fails to remedy it within 30 days after being given written notice giving full particulars of the breach and requiring it to be remedied;

14.1.3   An encumbrancer takes possession, or where the Client is a company, a receiver is appointed, of any of the property or assets of the Client;

14.1.4   The Client makes any voluntary arrangement with its creditors or, being a company, becomes subject to an administration order (within the meaning of the Insolvency Act 1986);

14.1.5   The Client, being an individual or firm, has a bankruptcy order made against it or, being a company, goes into liquidation (except for the purposes of bona fide amalgamation or re-construction and in such a manner that the company resulting therefrom effectively agrees to be bound by or assume the obligations imposed on that Client under the Agreement);

14.1.6   Anything analogous to any of the foregoing under the law of any jurisdiction occurs in relation to the Client;

14.1.7   The Client ceases, or threatens to cease, to carry on business; or

14.1.8   Control of the Client is acquired by any person or connected persons not having control of that other Party on the date of the Agreement.  For the purposes of this Clause 14, “control” and “connected persons” shall have the meanings ascribed thereto by Sections 1124 and 1122 respectively of the Corporation Tax Act 2010.

14.2       For the purposes of sub-Clause 14.4.2, a breach shall be considered capable of remedy if the Client in breach can comply with the provision in question in all respects.

14.3       The rights to terminate the Agreement shall not prejudice any other right or remedy of either Party in respect of the breach concerned (if any) or any other breach.

  1. Effects of Termination

Upon the termination of the Agreement for any reason:

15.1       Any sum owing by either Party to the other under any of the provisions of the Agreement shall become immediately due and payable;

15.2       All Clauses which, either expressly or by their nature, relate to the period after the expiry or termination of the Agreement shall remain In full force and effect;

15.3       Termination shall not affect or prejudice any right to damages or other remedy which the terminating Party may have in respect of the event giving rise to the termination or any other right to damages or other remedy which any Party may have in respect of any breach of the Agreement which exist at or before the date of termination;

15.4       Subject as provided in this Clause 15 and except in respect of any accrued rights neither Party shall be under any further obligation to the other; and

15.5       Each Party shall (except to the extent referred to in Clause 12) immediately cease to use, either directly or indirectly, any Confidential Information, and shall immediately return to the other Party any documents in its possession or control which contain or record any Confidential Information.

  1. No Waiver

No failure or delay by either Party in exercising any of its rights under the Agreement shall be deemed to be a waiver of that right, and no waiver by either Party of a breach of any provision of the Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

  1. Further Assurance

Each Party shall execute and do all such further deeds, documents and things as may be necessary to carry the provisions of the Agreement into full force and effect.

  1. Costs

Subject to any provisions to the contrary each Party shall pay its own costs of and incidental to the negotiation, preparation, execution and carrying into effect of the Agreement.

  1. Set-Off

The Client shall not be entitled to set-off any sums in any manner from payments due or sums received in respect of any claim under the Agreement or any other agreement at any time.

  1. Assignment and Sub-Contracting

The Client shall not assign, mortgage, charge (otherwise than by floating charge) or sub-licence or otherwise delegate any of its rights thereunder, or sub-contract or otherwise delegate any of its obligations thereunder without the written consent of FORWARD ELEVATION LIMITED.

 

  1. Time

The Parties agree that the times and dates referred to in the Agreement are for guidance only and are not of the essence of the Agreement and may be varied by mutual agreement between the Parties. Any timescale proposed by either party shall be considered guidance only and no costs by either party shall be applied/incurred.

  1. Relationship of the Parties

Nothing in the Agreement shall constitute or be deemed to constitute a partnership, joint venture, agency or other fiduciary relationship between the Parties other than the contractual relationship expressly provided for in the Agreement.

  1. Third Party Rights

No part of the Agreement is intended to confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to the Agreement.

  1. Notices

24.1       All notices under the Agreement shall be in writing and be deemed duly given if signed by, or on behalf of, a duly authorised officer of the Party giving the notice.

24.2       Notices shall be deemed to have been duly given:

24.2.1   When delivered, if delivered by courier or other messenger (including registered mail) during normal business hours of the recipient; or

24.2.2   When sent, if transmitted by facsimile or e-mail and a successful transmission report or return receipt is generated; or

24.2.3   On the fifth business day following mailing, if mailed by national ordinary mail, postage prepaid; or

24.2.4   On the tenth business day following mailing, if mailed by airmail, postage prepaid.

In each case notices shall be addressed to the most recent address, e-mail address, or facsimile number notified to the other Party.

  1. Entire Agreement

25.1       The Agreement and these Terms and Conditions contain the entire agreement between the Parties with respect to its subject matter and may not be modified except by an instrument in writing signed by the duly authorised representatives of the Parties. The Agreement shall take priority and precedence over any documents provided by the Client or any third party. No agreement or terms thereof shall be deemed accepted by FORWARD ELEVATION LIMITED unless signed by an officer of FORWARD ELEVATION LIMITED.

25.2       Each Party shall acknowledge that, in entering into the Agreement, it does not rely on any representation, warranty or other provision except as expressly provided in the Agreement, and all conditions, warranties or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

  1. Counterparts

The Agreement may be entered into in any number of counterparts and by the Parties to it on separate counterparts each of which when so executed and delivered shall be an original, but all the counterparts together shall constitute one and the same instrument.

  1. Severance

In the event that one or more of the provisions of the Agreement and/or of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provision(s) shall be deemed severed from the remainder of the Agreement and/or these Terms and Conditions.  The remainder of the Agreement and/or these Terms and Conditions shall be valid and enforceable.

  1. Dispute Resolution

28.1       The Parties shall attempt to resolve any dispute arising out of or relating to the Agreement through negotiations between their appointed representatives who have the authority to settle such disputes.

28.2       If negotiations under sub-Clause 28.1 do not resolve the matter within 30 days of receipt of a written invitation to negotiate, the parties will attempt to resolve the dispute in good faith through an agreed Alternative Dispute Resolution (“ADR”) procedure.

28.3       Nothing in this Clause 28 shall prohibit either Party or its affiliates from applying to a court for interim injunctive relief.

  1. Law and Jurisdiction

29.1       The Agreement and these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

29.2       Subject to the provisions of Clause 28, any dispute, controversy, proceedings or claim between the Parties relating to the Agreement or these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.

Acceptance

Any company entering into contract with FORWARD ELEVATION LIMITED will automatically be bound by the terms set out above.

Website Privacy notice

We are FORWARD ELEVATION LIMITED.  We’re a company registered in England and Wales with company number 12910677, whose registered address is at The Mill Building, Chatsworth Road, Worthing, BN11 1LY.  In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’.

You can get hold of us in any of the following ways:

(a)         by phoning us on 01202 898617

(b)         by e-mailing us on this email link.

(c)         by writing to us at FORWARD ELEVATION LIMITED, The Mill Building, Worthing, BN11 1LY.

We take the privacy, including the security, of personal information we hold about you seriously.  This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information.  You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.

We do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues arising from it then you should contact the relevant department, who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice.  You can contact them using the details set out above.

  

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Calls may be recorded for Training and Quality Assurance purposes. 
information held is in accordance with General Data Protection Regulations and information supplied may be distributed to our suppliers and contractors accordingly for the purposes of; providing accurate pricing information, ensuring fast and accurate services and other reasons as according to the business of the company.

Within the scope of our service contracts all entrapments will be covered within 2 hours with best endeavour.

All other calls within 4 hours with best endeavour.

With regards to fully comprehensive contracts this includes.

1. Includes 12 services per annum.

2. Reprogramming of autodiallers.

3. Shoe liners for both counterweight and car.

4. Door hanger rollers.

5. Door lock contacts for both car and landing.

6. Relevant safety switches.

7. Ram seal replacements.

With regards to fully comprehensive contracts this does not include.

1. Parts and labour over the value of £200.00

2. Any pre-existing faults prior to thecontract start date - these will be quoted separately.

2. New lift installations. 

3. Upgrades/modifications.

4. Refurbishments.

5. New machines.

6. New hydraulic tanks and oil changes.

7. New brakes.

8. New ropes.

9. New autodiallers.

10. New safety edges.

11. New door gears.

All additional works on these units or at their address must be carried out by Forward Elevation. This is to include all repairs, new installation, modernisation and refurbishment work.

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